D.A.V. Public School, Sahibabad , NCR

Creating an Application Account
How do I set up an application account?
Why did I receive the message, “The Desired User Name that you have specified is already in use. Please try again.”?
What is a password hint?
How many applications can I complete using a single application account?

Lost Username or Password
How do I retrieve a lost User Name?
How do I retrieve a lost Password?

Using Online Applications
How can I access my online admission application?
Can I bookmark the application login page?
Can I complete my application in more than one session?
How do I save the answers I inputted in my application?
Why won't the application save my answers?
Why did I receive a 'HTTP/1.0 404 Object Not Found Error' when I tried to access my application?
Why was I logged out from my application?
What are the minimum web browser requirements?

Update/Change Profile information
Can I change my Password?
Can I change my E-mail Address?

Credit Card Denial
My credit card charge was denied; what happened?

Creating an Application Account


Q: How do I set up an application account?
A: If you are NEW to the application, please create an online account by answering the questions in the ‘YOUR INFORMATION ?’ section of the New User Account login page.

If you are RETURNING to the application, enter your USER NAME and PASSWORD in the appropriate fields of the New User Account section of that page.


Q: Why did I receive the message, “The Desired User Name that you have specified is already in use. Please try again.”?
A: The system will not allow duplicate User Names. You much choose a unique User Name.


Q: What is a password hint?
A: A Challenge Question is a question to which only you know the answer in order to retrieve a lost Password or User Name. You will be asked to specify one during the account set up process.


Q: How many applications can I complete using a single application account?
A: Once an account has been set up, it may be used to submit applications FOR ONE STUDENT only. If you are submitting applications for more than one student, each child should have his/her own account.

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Lost Username or Password


Q: How do I retrieve a lost User Name?
A: Click the 'User Name Retrieval' OR 'Forgotten your User Name?' links found on the application login page. You will be asked to specify the E-mail address used during the admission application account set up. inRESONANCE will send the User Name(s) to this address. If the email you give does not match the one used at account set-up your username will not be sent.


Q: How do I retrieve a lost Password?
A: Click either the 'Password Retrieval' OR 'Forgotten your Password?' links found on the application login page. You will be asked to provide the User Name, First Name, Family Name and E-mail address specified during your account setup. Upon successfully answering these questions, you will be required to answer your Challenge Question before being granted access to your Password.

If you have lost your User Name in addition to your Password, please follow the directions specified in the 'How do I retrieve a lost User Name?' answer.

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Using Online Applications


Q: How can I access my online admission application?
A: You must return to the application through the school's web site. At Hostel Admission Open use the Apply Online! button found at the bottom of the page.


Q: Can I bookmark the application login page?
A: Do NOT bookmark the login page of your application; bookmarking the application login page will create a conflict and not allow you into your application.


Q: Can I complete my application in more than one session?
A: We know that most users take several sittings to complete their applications. You can work on your application any time you have an Internet connection. You may enter and exit your application from either a school's web site.


Q: How do I save the answers I inputted in my application?
A: You must click the ‘SAVE’ button on each application page in order to record your answers.


Q: Why won't the application save my answers?
If you find that your answers were not saved, please check your browser's settings/preferences to make sure that cookies are enabled (the davshahibad online application requires that your browser/firewall MUST accept cookies). Alternatively, you can try using a different web browser.


Q: Why did I receive a 'HTTP/1.0 404 Object Not Found Error' when I tried to access my application?
A: It's likely that you received the HTTP/1.0 404 Object Not Found Error because you attempted to enter the application from a bookmarked application login page. Bookmarking the application login page will create a conflict and not allow you into your application. To solve this issue please delete the bookmark and re-access the application from the school's site (the Apply Online! button is at the bottom of the screen).

If you receive the "HTTP" error and you did not bookmark the application login page, then please access your application by using the 'Apply Online!' button .


Q: Why was I logged out from my application?
As a security precaution, you will automatically be logged out of your open application after a period of inactivity. Please make sure to always click the save button after entering information and also be sure to log out from your account if you are going to be away from it for a period of time.


Q: What are the minimum web browser requirements?
A: Netscape Navigator 7.1, Microsoft IE 6.0, Firefox 1.0 or Safari are the minimum browser requirements.

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Update/Change Profile information


Q: Can I change my Password?
A: Go to http://davpssahibabad.org/dav/login.aspx. Follow the directions to update or change your information.



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Credit Card Denial


Q: My credit card charge was denied; what happened?
A: Like all businesses, we subscribe to a bank/credit card processor and acceptance or decline of a charge is their domain - over which we have no control. 

Sometimes international submissions are denied by card processors as part of their fraud prevention programs. If you have a card with a United States address you might want to try it.

We can offer some generic advice. Make sure that everything is accurate and matches - card number, card holder name, card billing address, card telephone number, and the extra security code on the back. As far as we know, a good card properly entered should work. But again, it's up to the banks and card processors. You may want to call the issuing bank if the problem persists.

If your charge fails to go through, you can make arrangements with the school to pay by different means and then we can move your application to them manually. Please contact us if you cannot complete your transaction.

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